Frequently asked questions

Your guide to building and managing an AI-integrated global workforce.

What does Hyvid do?

Hyvid builds AI-integrated global teams managed through HyvidOne – uniting human expertise and intelligent automation to deliver scalable, secure and high-performance workforces.

Whether you’re exploring offshore hiring for the first time or scaling existing teams, these FAQs explain how Hyvid works – from AI integration, setup and pricing to security and ongoing management. 

If you don’t see your question answered here, contact us or visit how it works for a full step-by-step guide.

About Hyvid

What does Hyvid do?

Hyvid connects businesses to AI-integrated global team members that combine human expertise with intelligent automation through HyvidOne – delivering performance, scalability and precision.

Traditional outsourcing provides staff. Hyvid provides intelligence. Our people are AI-trained, process-enabled and supported by proprietary copilots and agents that multiply human performance. Learn more.

We recruit across the Philippines, India and Sri Lanka — ensuring timezone coverage, bilingual capability and round-the-clock delivery. Explore our regions.

Building your team

How fast can I get started?

Most teams launch within 10 – 14 days. Hyvid runs sourcing, onboarding and AI training in parallel to accelerate delivery.

Yes – you review shortlists, interview candidates and approve hires before onboarding.

Talent sourcing, device provisioning, compliance setup, HyvidOne access and AI readiness training.

Absolutely. You can add roles anytime and Hyvid maintains a pre-vetted, AI-trained candidate pool for rapid scaling. You can also integrate AI agents alongside your human team to automate process-heavy work – like reconciliations, reporting or ticket handling – freeing staff for higher-value tasks

AI copilots and training

What is a Hyvid AI copilot?

A copilot is an AI assistant trained for a specific role (finance, marketing, IT, etc.). It generates checklists, templates and insights – helping team members deliver faster and more accurately. Think of it as an AI assistant built for your specific role.

No. Copilots provide draft content and workflow guidance only. They never connect directly to client systems or ingest sensitive data.

Every employee completes the Hyvid AI training program, which covers:

  • Safe, effective use of AI and prompt writing.
  • Data classification and privacy safeguards.
  • Role-based use cases and performance metrics.
  • Built-in quality checks and bias control.

AI readiness ensures people know when and how to use AI responsibly. AI agents are optional workflow automations – performing defined tasks (like payroll runs or report generation) under strict governance via our HyvidOne platform

HyvidOne Platform

What is HyvidOne?

HyvidOne is the control center of your hybrid workforce – managing performance, recruitment, payroll, compliance, training and reporting, all in one secure platform. platform. It’s the operating system that keeps people and AI working in sync. Explore HyvidOne.

  • Centralise operations across hiring, training and support.
  • Provide dashboards for productivitySLAs and finance.
  • Offer integrated AI assistance for ticketing, reporting and policy Q&A. 

Clients, their offshore team members and Hyvid management teams – with role-based access and full audit trails.

Yes. It’s ISO 27001 and GDPR aligned, with PII redaction, access control and consent tracking for every AI-assisted action.

Security, compliance and governance

How does Hyvid protect client data?

Hyvid uses encrypted, company-managed devices with VPN and endpoint protection. No client data leaves approved systems.

AI copilots and agents run under service identities with restricted data scopes, audit logging and redaction layers – ensuring human oversight on all final actions

No. AI suggestions are drafts or recommendations. All final actions are completed and approved by Hyvid team members.

Pricing and engagement

How is pricing structured?

Flat monthly pricing per team member – covering salary, AI tools, HyvidOne access and ongoing support.

A one-off $500 USD setup fee applies for each new team member to cover their full computer package and IT setup. This setup fee is charged once per role and does not apply when replacing an existing team member.

Your monthly fee includes end-to-end team management – from recruitment and onboarding to payroll, compliance, AI readiness training and access to the HyvidOne platform. Optional AI agents at an additional $70.month can be added for process-heavy workflows, such as reporting, reconciliations or ticket handling.

No. Hyvid’s engagements are flexible, month-to-month and fully scalable. You can adjust team size or add new roles anytime without penalties or hidden fees.

How can I get started with Hyvid?

How do I start building a team with Hyvid?

Book a call and share your requirements. We’ll source, train and launch your AI-integrated team –  usually within two weeks.

Hyvid provides dedicated client success support, regular KPI reviews and continuous AI enablement through HyvidOne’s training and analytics modules.

Ready to build your smartest team yet?

Turn your questions into action. Book a call, and we’ll create your plan to hire, train and launch your AI integrated offshore team. Fill out the form below and we’ll be in touch within 24 hours. 

 

Together, we’ll build smarter global teams – powered by people, enhanced by AI.